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Returns and Payment Policy

Change of mind refunds will not be available on items purchased from the following categories from Thursday 19/03/2020 until further notice:

  • Toilet tissue and associated washroom products
  • Hand sanitisers
  • Chemicals
  • Tissues
  • Takeaway packaging such as disposable plates, cutlery or carry-bag
  • UHT milk or other perishable items
    We are continuing to monitor the situation and we will keep you updated.

1. Payment Method
1.1 All orders placed through this website are subject to confirmation and acceptance by Burns & Ferrall. Burns & Ferrall may vary prices in the event of price changes or mistakes made by suppliers on reasonable prior notice to you. If Burns & Ferrall requests payment for increased prices, you may cancel the order by giving notice to Burns & Ferrall, which must be received within seven days of the announcement of the increase. Freight charges may apply for deliveries to regional or distanced locations. If there is no-one at the delivery address or no-one of appropriate age to receive and pay for the order, Burns & Ferrall may charge you additional delivery fees. Once the goods are delivered it is your responsibility if they are lost or damaged, however, they will remain the property of Burns & Ferrall until paid for in full.

2. Return of Goods
2.1 As a customer, you are entitled to request a refund, repair, replacement or compensation for any drop in the value of the product if there is a major failure in that product. A product will have a major failure if it is:
Faulty or unsafe;
Significantly different from the sample or its description; or
Substantially unfit for the purpose for which the product was sold (or purchased if you indicated such a purpose to us at the time of sale). Your order and credit card details are safe and secure.
All personal and credit card information provided to Burns & Ferrall is encoded using Secure Sockets Layer (SSL) technology, an encryption protocol that protects data as it travels over the Internet. 

3. Your Account
3.1 You agree to take responsibility for the safekeeping of your user name and password. You are liable if your user name or password is used by an unauthorised person.
You agree to release and indemnify Burns & Ferrall in connection with any use (whether authorised or unauthorised) of your user name or password.
Burns & Ferrall may suspend or cancel your account at any time without prior notice.

4. Pictures
4.1 Burns & Ferrall aims to include up-to-date pictures of all of the goods on this website. However, our picture of the goods may
differ from the actual goods. We recommend you read the labels on the goods carefully before using the goods.

5. Privacy
5.1 Burns & Ferrall will comply with E.CF's Privacy Policy. Burns & Ferrall will not reveal your personal information
to external organizations except for the purposes of fulfilling your order.

6. Liability
6.1 Any liability of Burns & Ferrall in connection with goods or services supplied to you will, subject to any
non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law,
at the election of Burns & Ferrall be limited to:
in relation to goods, the replacement of the goods or the supply of equivalent goods; and
in relation to services, the supplying of the services again or the payment of the cost of having the services supplied again.

7. Changes of Terms & Conditions
7.1 Each order is governed by the terms and conditions current when the order is placed.
Burns & Ferrall may add to, delete or otherwise change these terms and conditions without notice.
It is your responsibility to read and understand these terms and conditions each time you place an order.

8. Applicable of Law
8.1 All purchases under this website and these terms and conditions are subject to the laws of New Zealand.

9. Trading Terms & Conditions
9.1 These terms and conditions form a subset of Burns & Ferrall Trading Terms and Conditions.

10. Copyright
10.1 By using this site you have been deemed to have read and agreed to the Burns & Ferrall Group Copyright statement.

11. Disclaimer
11.1 By using this site you have been deemed to have read and agreed to the Burns & Ferrall disclaimer.

By using our website, you consent to website cookies usage and the terms and conditions of our Privacy Policy.